Refund policy

What is Restore House's general return policy?

We accept returns for most items within 14 days of delivery. After the 14 day window has passed items can be returned for store credit up to 30 days. The item(s) must be in its original, undamaged condition. If the packaging is too damaged, use a similar-sized box or one no longer than 108 inches. If the item was delivered disassembled, it should be returned disassembled. If packaging was removed as part of the delivery process, no packaging will be needed.

How do exchanges work?

We initiate a refund once the item has been received and checked at our warehouse. For store credit, this takes 24 hours from initiation, and 3-5 business days for refunds to the original payment method. You can either order your new item before returning the old one or wait until your refund has been received to place the new order.

Which items can’t be returned?

There are several items that can't be returned:

Open Box items

Clearance items

Gift cards

Personalized items

Items bundled at discounted rates (unless the entire bundle is returned)

Items marked as "Non-Returnable" on the sale page

Live plants

Swatches

When will I receive my refund?

If your item is being returned, we'll initiate your refund when we receive your item(s) at our Return Center. When a refund has been initiated, it takes on average 3-5 business days, though in some cases it may take up to 2 weeks.

Will I have to pay for return shipping fees?

No, we will send a return label to the email you used to initiate the return request from.