What is Restore House's general return policy?

We accept returns for most items within 14 days of product delivery date on tracking number provided after placing the order. After the 14 day window has passed items can be returned for store credit up to 30 days. The item(s) must be in its original, undamaged condition. If the packaging is too damaged, use a similar-sized box or one no longer than 108 inches. If the item was delivered disassembled, it should be returned disassembled. If packaging was removed as part of the delivery process, no packaging will be needed.

How do exchanges work?

We initiate a refund once the item has been received and checked at our warehouse. For store credit, this takes 24 hours from initiation, and 3-5 business days for refunds to the original payment method. You can either order your new item before returning the old one or wait until your refund has been received to place the new order.

Where applicable, your return ship fee will be automatically deducted from the refund amount.

Which items can’t be returned?

There are several items that can't be returned:

Open Box items

Clearance items

Gift cards

Personalized items

Items bundled at discounted rates (unless the entire bundle is returned)

Items marked as "Non-Returnable" on the sale page

Live plants

Swatches

Note: Restore House does not accept returns at its Warehouse.

When will I receive my refund?

If your item is being returned, we'll initiate your refund when we receive your item(s) at our Return Center. When a refund has been initiated, it takes on average 3-5 business days, though in some cases it may take up to 2 weeks.

Will I have to pay for return shipping fees?

Yes, applicable return shipping costs will be deducted from your refund. The return shipping costs can vary depending on the location of the return, size and weight of the item, and selected return method.

Delivery shipping fees or service charges collected on the order will not be refunded.

If an order is returned because you refused delivery, the appropriate return costs will be charged and deducted from your refund.

How do I return an item if I change my mind?

Complete the online form below using the same email used when ordering the product being returned.